Insights

The Insights series draws upon our collective consulting experience to address topics that we consider of current interest to the senior management of law firms.

Client Feedback

Client Feedback

Law firms invest significant resources in evaluating past performance. Predictive indicators of performance – identifying what is likely to occur and providing insight into why – are if anything of greater value. Consumer product and other market driven companies invest in market and customer research. Law firms have the opportunity to do the same through client interview programs.
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